Terms & Conditions

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Date: 23rd January 2018

  1. Site Access & Permissions

 1a. Due to the size and weight of equipment we use, we require free and available parking within 100 metres of the property subject to the leak detection service. Parking permits should be provided where necessary. If free and available parking is not available within 100 metres of the property, and/or permits cannot be provided, then any parking fees or fines incurred by our company will be payable at cost.

1b. It is the client’s responsibility to arrange good access to all necessary areas, including other properties if required (especially in multi occupancy buildings), stopcocks, and inspection chambers (manholes). If adequate access is not arranged and testing cannot be carried out or completed, then our standard charges will be payable. Any return visit(s) required will also be payable.

1c. We will use best endeavours to work around limited access. However, heavily cluttered areas, or refusal of necessary access, may result in our engineer being unable to conclude their work and our standard fees will be payable.

1d. If at any time our engineer receives client refusal to our proposed testing methods, and we are unable to continue, then our standard fees will be payable.

  1. Leak Detection

2a. It is not possible to predict how long it will take to find any leak(s).

2b. We will attempt to find all leaks within the client brief given to us, but no guarantee is possible as to how long this will take, and how many return visits are necessary.

2c. If undetected leaks cause any damage between our visits, then we accept no responsibility for such damage.

2d. We are not responsible for leaks in areas not included in the client brief.

2e. Our testing is designed to find leaks in water supply pipes. Pressure and other testing will therefore be made up to the point at which any appliance is isolated, e.g. washing machine and dishwasher isolation valves, and shower thermostatic mixers. This is to avoid causing damage to appliances which are designed to work at standard water pressure. Whilst we will try and use common sense visual tests to the appliances for any water leak during use, this is not a guaranteed service. To be sure an appliance is not leaking during use, an appliance specialist would be required to attend and inspect, and it is the client’s responsibility to arrange this.

2f. Using a range of specialist equipment, we will try to locate a leak to a specific area. Although our non-invasive methods are more accurate and preferable to the traditional destructive approach, there are limitations to these methods. Certain floor constructions which may include ducting, sheathing, and/or plastic membranes, can reduce the accuracy of testing. In the case of non-solid floors, e.g. timber suspended and concrete block and beam floors, tracer gas can fill the void space, and/or be moved from the leak source by underfloor ventilation. Tracer gas can escape into an area or areas where the leak is not located.

2g. In certain circumstances limited invasive works are required, e.g. removing bath panels, removing boxing in, and removing light fittings for using endoscopic cameras. Invasive procedures of this nature will only be carried out if we are given clear instruction by client. If return visits are required to carry out further leak detection, because instruction was not given on the day, then this will be payable.

2h. Our equipment can ‘set’ liquid leak seal which has been injected to a plumbing system before we attend. If leak sealant has previously been added to any system it may make locating the leak more difficult or even impossible.

2i. Leaks can be intermittent, i.e. only leak under certain circumstance. For example, some heating leaks only occur when the system is hot and running. Leaks of this nature can be much harder to locate and it may not be possible to locate a leak of this type using non-invasive methods.

2j. Leak detection is considered successful even when we find no leak is present. This is especially true when a property is damp. If we confirm there is no plumbing leak, then this allows investigation by others to move onto other areas such as construction defects. This would also be true where no leak is found because there is a boiler fault.

2k. There are limits to what leak detection technology can provide and every effort is made to ensure the accuracy and reliability of our findings and reports. Information is presented as we find it, with no warranty as to accuracy, and is intended for guidance only. The Leak Detection Company Ltd cannot be held responsible for the way in which the client may interpret or act upon the results of the report.

2l. It is the client’s responsibility to continue to monitor the situation after we have left, and call us back as necessary to investigate any on-going leak.

2m. Leak detection and leak repair sometimes need to be done together interactively. It is always preferable if we are instructed to both find and fix leaks. Should we be instructed to locate the leak only, and the leak fix is done later by others, we cannot be held responsible if the leak is not where we have indicated.

  1. Access and Repair

3a. Access and/or repair, including invasive works, will not be carried out without the client’s prior consent.

3b. On some occasions, when leaking pipes are exposed they are in close contact with each other, or another obstruction, and can be difficult to access for repair. In these circumstances there is a risk of collateral damage during repair. We accept no responsibility for such collateral damage should it occur, and any necessary additional repairs will be payable.

3b. Repairs to old, poor quality and/or damaged pipe work must be viewed as temporary; they may fail within a short time. If we do need to attend again because of a failed temporary repair, this will be chargeable.

3c. Our leak detection will aim to locate the leak as accurately as possible. Exposing and accessing the leak will be carried out on a best endeavours basis, using the results obtained from the leak detection equipment. Access will only be carried out if authorisation is gained from client. If access works are carried out and there is no leak in this area then we accept no liability for any damage caused.

  1. Recomissioning

4a. To carry out certain testing we may need to drain down and re-fill the central heating system. If you would like us to re-fill the system with the correct chemicals an additional charge for the necessary materials will apply.

4b. If a system is drained down for testing our engineer will attempt to recommission the system on the day. Any time involved in carrying out this work will be chargeable. It is not always possible to fully recommission the system on the same day as the leak detection. If return visits are required this will be chargeable. It is recommended the occupier/client bleed any trapped air from the system as necessary.

4c. Properly designed and constructed heating systems should be able to cope with being drained down and refilled. Where a heating system will not work properly after leak detection has been carried out, this may require the attendance of a heating/boiler engineer. We do not accept liability for any works required.

4d. Systems should be able to cope with the testing carried out on them, including pressure testing. If secondary leaks occur due to the leak detection and testing carried out on them, we accept no liability. If return visits are required to repair such leaks this would be payable.

  1. Payment

5a. Payment is due on the day of the leak detection and will be taken by our engineer before he leaves site. We accept debit/credit card, cash, or cheque (made payable to The Leak Detection Company Ltd). If you are not on site at the time of completion then payment will be taken over the phone by card. If we are unable to reach you for any reason an invoice will be sent by email and payment is strictly due by return.

5b. Any overdue payments will automatically be passed to a debt collection agency. We reserve the right to add interest charges at an annual rate of 12.0%. We also reserve the right to charge recovery fees.

5c. We do not accept payment from insurance companies.

5d. Materials remain the property of The Leak Detection Company Ltd until our invoice is paid in full.

5e. The report will not be released until payment is due in full.

5f. Deposits are non-refundable, unless notice of cancellation is provided in writing to admin@theleakdetectioncompany.co.uk at least 72 hours prior to the booking date and time. If the deposit is refundable, then a refund will be processed via the payment method less a £75.00 plus VAT handling fee.