Terms & Conditions

Home/Terms & Conditions
  1. Site Access

 1a. Due to the equipment we use we require availbale parking within 100 meters of the property. Parking permits should be provided where necessary. If free parking is not available within 100 meters of the property and/or permits can not be provided any fees or fines incurred by our company will be charged on at cost.

1b. It is the client’s responsibility to arrange access to all necessary areas, including other properties if required, stopcocks and manholes. If adequate access is not arranged and testing can therefore not be carried out or completed our charges will still apply. Any return visit(s) required will also be chargeable.

1c. We will try to work around limited access, heavily cluttered areas, refusal of methods or refusal/lack of access may result in our engineer being unable to conclude his work and our standard fees will apply.

  1. Leak Detection

2a. It is not always possible to predict how long it will take to find any leak(s).

2b. We will attempt to find all leak(s) within the client brief given to us, but no guarantee is possible.

2c. If undetected leaks cause any damage, we accept no responsibility for such damage.

2d. We are not responsible for leaks in areas not included in the client brief.

2e. Our testing is designed to find leaks in the water supply pipework. The test will therefore be made up to the point up to the point where any appliance is isolated, e.g. washing machine/dishwasher isolation valves and shower thermostatic mixers. The reason for this is our pressure testing could cause damage to the damage, which are designed to work at water standard pressures. Whilst we would try and apply common sense visual tests on the appliance itself for any water leak or leaks this is not a guaranteed service, in all cases to be sure than any appliance is not leaking during use a suitably qualified specialist would be required to attend and inspect.

2f. Using a range of specialist equipment we will try to localize a leak to a specific area. Although these non-invasive methods are preferable to the traditional destructive approach there are limitations to these methods. Certain floor constructions, ducting, sheathing and plastic membranes can impact on the accuracy of testing. In the case of timber suspended floors tracer gas can fill the void space and escape in an area or areas where the leak or leak is not located.

2g. In certain circumstance invasive works are required, e.g. removing bath panels, removing boxing in, removing light fittings for use of endoscopic camera. Invasive procedures will only be carried out if we are given clear instruction by client. If return visits are required to carry out further leak detection as instruction was not given on the day then this will be chargeable.

2h. Our equipment can ‘set’ liquid leak seal (temporarily fixing the leak). If leak sealant has previously been added to any system it may make locating the leak impossible.

2i. Leaks can be intermittent, and only leak under certain circumstance, e.g. heating leaks only occurring when the system is hot and running. Leaks of this nature can be much harder to locate and it may not be possible to locate a leak of this type using the non-invasive methods.

2j. Leak detection is considered successful where we find no leak is present, including boiler faults.

2k. There are limits to what technology can provide and every effort is made to ensure the accuracy/reliability of our report/findings information is presented ‘as is’ with no warranty as to accuracy and is intended for guidance only. The Leak Detection Company Ltd can not be held responsible for the way in which the client may interpret or act upon the results of the report.

2l. It is the client’s responsibility to continue to monitor the situation after we have left site and call us back as necessary to investigate any on-going leak(s).

  1. Access and Repair

3a. Access and/or repair, including invasive works, will not be carried out without the client’s prior consent.

3b. On some occasions, when leaking pipes are exposed they are in close contact and/or can be difficult to access. In these circumstances there is a risk of collateral damage during repair. We accept no responsibility for such collateral damage should it occur, and any necessary additional repairs will be chargeable.

3c. Repairs to old, poor quality and/or damaged pipe work should be seen as temporary, and may fail within a short time. If we do need to attend again because of a failed temporary repair, this will be chargeable.

3d. Our leak detection will aim to locate the leak as accurately as possible. Access of the leak will be carried out on a best estimation basis, based on the result or results obtained from the leak detection equipment. Access will only be carried out if authorisation is gained from client. If access works are carried out and there is no leak in this area then we accept no liability for any damage caused.

  1. Recomissioning

4a. To carry out certain testing we may need to drain down and re-fill the central heating system. If you would like us to re-fill the system with the correct chemicals an additional charge for the necessary materials will apply.

4b. If a system is drained down for testing our engineer will attempt to recommission the system on the day. Any time involved in carrying out this work will be chargeable. It is not always possible to fully recommission the system on the same day as the leak detection. If return visits are required this will be chargeable. It is recommended the occupier bleed any trapped air from the system as necessary.

4c. Heating systems should be able to cope with being drained down and refilled. Where a heating system will not work properly after leak detection has been carried out, this may require the attendance of a heating/boiler engineer. We do not accept liability for any works required.

4d. Systems should be able to cope with the testing carried out on them, including pressure testing. If secondary leaks occur due to the leak detection and testing carried out on them, we accept no liability. If return visits are required to repair such leaks this would be chargeable.

  1. Payment

5a. Payment is due on the day of the leak detection and will be taken by our engineer before they leave site. We accept debit/credit card, cash or cheque (made payable to The Leak Detection Company Ltd). If the client is not on site at the time of completion then payment will be taken over the phone by card. If we are unable to reach the client for any reason an invoice will be sent by email and payment is strictly due by return.

5b. Any overdue payments will automatically be passed to a debt collection agency.

5c. We do not accept payment from insurance companies.

5d. Materials remain the property of The Leak Detection Company Ltd until our invoice is paid in full.